Frequently Asked Questions & Policies
At time of booking you will receive a rental agreement with more information & policies.
How To Book
Booking with Teresa’s Beach Homes is easy! First, Contact Us
or give us a call at 850-229-1522 for an official quote and availability. Once you’re ready to book we’ll get some basic information via phone or email and send you a rental agreement to e-sign. We require a $500 down payment at time of booking with remaining balance due 45 days prior to arrival for 7 night stays. We accept checks or credit card including Visa, Discover, or Mastercard. We do not accept online payments. To provide credit card information just give us a call at 850-229-1522. Always leave us a voicemail if we do not answer. We look forward to serving you!
We require a $500 down payment for bookings of less than 14 days. For 14-21 days we require $1000. For 22+ days/monthly we require half down. Remaining balance is due 45 days prior to arrival. The down payment is part of your total cost. The cancellation policy applies to down payments as well as paid in full reservations. We do not accept online payments. Please either call us with credit card information or you may mail a check once you receive the rental agreement.
Most all of our homes are pet friendly for up to 2 dogs per home. We accept dogs only. Our normal pet fee for up to 2 approved dogs is $100.80. Some homes have restrictions to breeds(shedding) and/or sizes. Please see individual home pages for whether or not they accept pets.
Pools with Heat
Some of our private pools have pool heat included at no extra cost. Pool heat is available on these homes from March – Thanksgiving weekend and are heated to 84-86 degrees, as needed, weather permitting. Pool heaters may not be able to fully heat the pool if the weather conditions are below 60 degrees at night and/or it is cloudy, excessively rainy, or windy. Refunds are not provided for pool heat performance.
What time zone are you?? Well…. Port St Joe, Cape San Blas, Money Bayou, and Indian Pass are all EASTERN(EST) time. Mexico Beach and further west is CENTRAL (CST) time. The north end of Gulf County is also CST (Wewahitchka area.) Our office and all of our homes operate on EST except Oaks Rest Barn and Grey Whale which operate on CST. Mostly everyone operates on beach time though.
Repeat Renter Discount / Refer-a-Friend Program
Repeat Renters are eligible for $100 off their total rate on new bookings. To redeem mention that you are a repeat guest at time of inquiry. Repeat guests are guests that have booked and stayed with Teresa’s Beach Homes in the past. Subject to verification.
Refer-a-Friend Program offers $100 off coupons for each guest referred by a Repeat Renter. The referred guest will also receive $100 off their first booking. Referred guests must mention the repeat guest’s first and last name from past reservation at time of booking. Once the referred guest books the repeat guest will receive an e-mailed referral coupon with code. Repeat guests may redeem the referral discount on any future reservation by mentioning the referral e-mail and code. One referral coupon may be used on booking totals less than $3000. Two referral discounts may be used on booking totals greater than $3000. May be combined with repeat discount. Only valid on future reservations. Terms and conditions are subject to change without notice.
Advance payments will not be refunded for cancellations unless the home is re-rented for the same time period. We reserve the right to discount cancelled weeks in order to get them re-booked and provide you with a partial refund. If the property re-rents a $150 cancellation fee plus any difference in rental revenue will be deducted from your refund amount. If the property does not re-rent all advance payment(s) will be forfeit. We do not refund for inclement weather, nearby construction, or any of God with the exception of ordered mandatory evacuation nights due to hurricanes.
If you wish at any time to cancel your reservation please E-mail us at Reservations@TeresasBeachHomes.com
Inclement Weather / Hurricanes
We do not refund in the event of inclement weather with the exception of mandatory evacuations due to hurricanes. Should a mandatory evacuation happen due to hurricane during your vacation we would refund you for the mandatory evacuation nights only. We strongly encourage you to purchase travel insurance to cover expenses of travel or other situations that may arise.
Extended Cancellation Policy Regarding the Pandemic:
Reservations are subject to rescheduling only should mandates or orders prevent Teresa’s Beach Homes Vacation Rentals from operating due to the ongoing Pandemic.
All other situations are subject to our regular cancellation cancellation policy.
VisitFlorida.com Current Florida Pandemic Information
VisitGulf.com Current Gulf County Pandemic Information
If there is another shut down what happens?
If Teresa’s Beach Homes is unable to operate due to mandates and/or orders we will help guests reschedule their vacations to a different date and move 100% of what they have paid towards that new reservation.
What if they close the beaches?
Well, if “they” close the beaches they’re likely telling us that they want to limit or prevent tourism to our area. While it is our personal opinion that it is unlikely this will happen again, this would fall under our extended cancellation policy.
My state is listed on Florida’s “Do Not Travel” or “Quarantine” list, What do I do?
Thankfully there is not currently a list of quarantine states for guests entering the state from other states. If this were to come back and If your state ends up on the “quarantine” lists for Florida we will do our best to help you reschedule your vacation.
My work place has stated I must quarantine upon returning from Florida and I cannot do that. What should I do?
The best thing to do is to contact me as soon as you know that you will not be able to travel during your vacation week so that I can attempt to get your week re-booked. Assuming that I can re-book your week you will receive a refund under our normal cancellation policy. Please contact me and we will discuss this on a per situation basis.
What if I become sick and cannot travel?
It’s best if you take out a travel insurance policy that covers you for sickness of yourself or any person traveling with you or for any instances that do not involve Teresa’s Beach Homes being able to operate including Federal Mandates or Florida State mandates. Otherwise, it falls under the normal cancellation policy.
Well… We don’t know what we don’t know, unfortunately, and we cannot go down the hypothetical path. We have policies in place which you can view above and you can find travel insurance information on the front of your rental agreement.
Can I Cancel My Vacation?
Yes, you are always able to cancel your vacation. It simply falls under the cancellation policy.
What about Facemaks and Social Distancing?
Currently facemasks are not required in Gulf County, but are highly encouraged to be worn by all visitors and locals while inside any business or in any situation in which social distancing is not possible. Face Masks are required in some private businesses and you may not be serviced if you refuse to do so.
Social Distancing is in place for the entire country. I encourage you to stay at least 6ft apart from non-family members while on vacation in our county to help prevent the spread and keep our small community safe.
The more we do to keep Gulf County numbers low the more likely we are to stay open for the long haul. Remember we are opening our doors to visitors to help you get a break from the real world, but this is our real world all day every day and we have to deal with everything that is left behind by our visitors. We love our visitors! Please love us back by showing us respect and understanding during this weird time.
Thank you for considering Teresa’s Beach Homes. We hope to see you soon!